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Manchester Central reaches record ISO success

Manchester Central exterior
Manchester Central has achieved the international standard for quality management systems, ISO 9001 making it the first major venue in the UK to reach triple ISO success.
The certification comes only months after Manchester Central was accredited with ISO 14001, the international standard for environmental management and re-accredited for a second time with ISO 20121, the international standard for sustainable event management.

To achieve the standard, the venue overhauled its event-related processes in order to maximise customer satisfaction, establishing departmental standards and ensuring the consistent delivery of a quality service.

Manchester Central was commended for its efforts in implementing a robust customer feedback and satisfaction procedure as well as infrastructure maintenance plans and a comprehensive internal audit structure.

The accreditation also brings Manchester Central closer to becoming a paperless environment following the introduction of an online document management system; a portal for all team members to access a more streamlined suite of documentation, providing clients with the most efficient experience throughout their event planning journey. 

Angie Robinson, Chief Executive of Manchester Central said: “Gaining the ISO 9001 accreditation absolutely exemplifies Manchester Central’s dedication to providing the highest service standards. We are committed to consistently exceeding our customer’s expectations and are delighted to add a third ISO accreditation to our list of accolades and maintain our position as an industry-leading venue.”

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