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Client-focused approach reaps rewards for Olympia London Conference Centre

Olympia London Conference Centre
Olympia London Conference Centre’s award winning reputation for customer service has been further consolidated as ratings given by clients have come in at 87%. The team’s focus on putting the client first, right through from confirmation of their conference to execution, as well as a raft of venue refurbishments and brand new services, shone through in results collated by independent auditors, HowNow Consulting, for ten conferences held in this first quarter of 2015.

“We are really pleased with these results. They show the focus we’ve made on introducing new facilities for the customer, as well as our continued drive to perform highly in our delivery and support of conferences, are being noticed,” commented Head of Conferences Sarah Elton-Wall. “This is also particularly encouraging for the next 12 months which will be our busiest at 26% growth in bookings.”

New services and venue features designed to improve the customer and client experience include refreshed and modern new organiser suites and free WiFi. Complimentary plasma screens are now offered to enhance the arrival experience for visitors and bespoke costings packages deliver clients better value for money, whatever the size or scope of their conference.

Olympia London Conference Centre is the current trophy holder for Best Customer Service as voted for at Conference Awards 2014. It has recently been nominated as Finalist in the same category as well as for Best Conference Venue, ahead of the awards ceremony in July.

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