Heathrow Express scores top marks in UK customer satisfaction survey
- Category: Rail
- Published: Tuesday, 25 July 2017 13:45
Heathrow Express is the UK’s joint top performer in the latest National Rail Passenger Survey, achieving its best ever ‘overall satisfaction’ score of 97%. The score is the train operator’s best ever.
The National Rail Passenger Survey gathers the opinions of UK train passengers twice a year, and Heathrow Express has also outperformed other train companies in London and the South East, where the average ‘overall satisfaction’ score was 82%.