Based on feedback from hundreds of meetings across the UK, this important accreditation takes into consideration responses from customers in the third quarter of this year.
The market research agency BDRC Continental awarded the Gold Standard to the Golden Jubilee for achieving a twelve-month Net Promoter Score (NPS) of +70 (scores range from -100 to +100) between October 2015 and September 2016.
NPS is a progressive measure of customer service performance which acknowledges the power that excellent service has when it comes to driving positive word of mouth for a brand.
Bronagh Bell, Director of the Golden Jubilee Conference Hotel, said: “It is a huge honour to have been awarded the VenueVerdict Gold Accreditation. In the ‘high expectation’ world of modern conferencing, we are always looking for new ways to provide the highest possible standard of service to our guests. This accreditation is further evidence of the hard we work do here at the Golden Jubilee Conference Hotel.”
Natalie Wiseman, of BDRC Continental, congratulated the Golden Jubilee on its achievement, saying: “The team at the Golden Jubilee Conference Hotel should be extremely proud of achieving the Gold Standard accreditation. This is a wonderful accomplishment as Net Promoter Score is a particularly stringent measure, and the BDRC accreditation threshold demonstrates that the Golden Jubilee is delivering the excellent standards required to achieve this.”
VenueVerdict is a way of measuring a facility's customer experience, helping it to make improvements in the right places and the accreditation highlights the successful achievements of the Golden Jubilee Conference Hotel.
Bronagh added: “Delivering excellence to all our clients, both orgranisers and delegates, is at the heart of what we do at the Golden Jubilee. We continue to develop the Conference Hotel to meet our 2020 Strategy to create an international conference venue.
“We recently launched our fabulous new Inspiration Space which sits right beside our Central Plaza hub, with the technology in place to support top level conferences. We wanted to create an open and bright space that could be used by meeting planners, to encourage innovation, collaboration and creativity: basically to provide a blank canvas that would allow organisers to roll out their ideal event.
“We believe it is essential to develop those all important added extras, as well as guaranteeing attention to detail and personalisation to all of our customers.”