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Scone Palace wins prestigious customer feedback award

CIE award
Scone Palace has won an Award of Excellence based on customer feedback.
The award was given by Irish coach tour operator, CIE Tours International, which recognises the quality of the UK’s hotels and visitor attractions by awarding an Excellence Award to those who have received a greater that 90% customer satisfaction rating.

Scone Palace has earned an Excellence Award, which this year was based on the feedback of 12,000 visitors CIE brought to the UK last year.

CIE launched its UK awards four years ago, replicating its long running awards in Ireland. Since then, the numbers of venues and attractions achieving a higher than 90% satisfaction rating in the UK has grown from 32 to 59.

This award ceremony was held at Edinburgh Castle on Tuesday 19th April.

Elizabeth Crabill, Managing Director of CIE Tours International commented: “We anticipate that demand for our UK tours will grow considerably this year, demonstrating the significance and growing appeal of Britain’s heritage to visitors.”

“Our Awards are well recognised and hugely respected in Ireland,” continued Elizabeth Crabill, “and it is gratifying to see that the same has happened so quickly in the UK. The increase in the number of awards reflects how providers have embraced our quality focus and that overall quality levels are increasing, which is great for our customers and the overall industry. Our visitors from North America are accustomed to very high levels of service in hospitality and to achieve an above 90% rating from them is very meaningful.

CIE Tours brought 12,000 visitors to the UK in 2015, accounting for 100,000 bed nights.  The company is working with 200 tourism partners across the Country.

Margo Baird, Marketing Manager from Scone Palace, commented: “As a five star visitor attraction, we are delighted to have been recognised for customer satisfaction. We are proud to be able to offer an exceptional and memorable experience to visitors as one of Scotland’s most popular and historic visitor attractions. This is particularly special as we enter our 50th year as a visitor attraction.”

First opening to the public in 1966, Scone Palace is celebrating this 50th anniversary year by offering all visitors throughout 2016 the opportunity to upgrade their Palace and Grounds Entrance Ticket to a Palace and Grounds Season Ticket at no extra charge, meaning visitors can enjoy unlimited entry throughout the season, from March 25th-October 31st, 2016. 

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