The hotel has won the title of European Customer Service Champions 2018 by Accor Hotels, beating 224 other Accor Hotels across the UK & Ireland.
Ibis Coventry Centre was declared the best performing hotel for customer service, showing the greatest growth across customer service, accommodation and breakfast categories.
The 90 bed city centre hotel, operated by Interstate Hotels & Resorts and owned by The Cannock Group and Hetherley Capital Partners, underwent a £1.2milion refurbishment last year to enhance the hotel bedrooms, guest lounge and dining areas.
Faris Thowfeek, general manager of the ibis Coventry Centre Hotel, said: “We are absolutely thrilled to win the European Customer Service challenge. To be recognised across the Accor Hotels groups for our excellence in this area is a real credit to the team who work so hard to deliver the best possible experience for our guests.
“Our fantastic refurbishment has had a really positive impact on everyone here – staff and customers alike. The investment and subsequent transformation of the hotel has contributed significantly to our recent success, but it is our people that really make the difference.
“We are determined to continue with our customer-focused approach as we look to build on our future growth plans.”
Nicholas Northam, managing director for the UK at Interstate Hotels & Resorts, said: “We’re proud to see the ibis Coventry Centre achieving such great success and reaping the rewards of the recent refurbishment.”