With the appointment of Head Concierge Cristian Lambourne, Wyboston Lakes continues to offer the highest level of service and hospitality to guests of the hotel, the Waterfront Restaurant and the award-winning Y Spa.
Hotel Manager Paul Rhodes commented “Cristian’s appointment is an exciting step forward in realising our aspirations in service and hospitality. Our concierge will convey a sense of calm competence and a deep sense of respect for the guest’s time, convenience and satisfaction.”
On hand throughout the entire guest experience, the new concierge service will offer a personal touch and a wealth of knowledge with when suggesting activities and days out, whilst supporting local tourism in the Bedfordshire and Cambridgeshire area. Cristian joins with the brief to serve as an ambassador in guest care and hospitality, as well enhancing the hotels in-room technology and guest services platform, Crave.
Moving to Wyboston Lakes with solid and varied hospitality experience, Cristian has previously worked as cabin crew for Thompsonfly and as front of house for Rhinefield House Hotel in the heart of the New Forest.
Christian Lambourne, Head Concierge says “Joining the Wyboston Lakes family is a wonderful opportunity and I’m excited for the challenge ahead. The guest experience here is already fantastic and I look forward to giving each and every guest a warm welcome to the hotel” . Wyboston Lakes already has a coveted Trip Advisor score currently of 4.4 and an overall guest satisfaction score of 90%.