The accolade aims to celebrate excellence in hospitality and is only given to establishments that have continually delivered a superior customer experience.
Some of the comments that contributed to the Certificates of Excellence include:
“Outstanding place to stay, has to be the best value for money hotel I have stayed in, in years. Staff were amazing very helpful and very polite. I would definitely recommend to anyone and I would definitely stay here again." Barnett Hill
“I have stayed in many hotels over the years and can honestly say that the service at this hotel is up there with the best in the world. Every member of staff looked as though they loved their job and made me and my partner feel very welcome.” Highgate House “The staff go out of their way to make sure your stay is enjoyable, we have visited on a number of occasions and never seen anyone without a smile and helpful. The overall feel of the hotel is one of warmth.” Woodside
Sundial Group's Managing Director, Tim Chudley, said: "We are very proud to receive the Certificates of Excellence for the fifth year in a row. The awards are testament to the dedication of our teams who always strive to deliver an excellent customer experience. On behalf of all the venues, I’d like to thank all of our customers for taking the time to comment so positively on their stay."