Signpost announce winners of their special Hotel of the Year Award

The winners of the prestigious Hudson’s Heritage Awards were announced yesterday. Established in 2011, the awards are an independently judged annual national scheme open to historic houses, gardens, museums and heritage sites. Signpost, the UK’s longest established hotel guide, also presented an award for ‘Hotel of the Year’.  Signpost was acquired by Hudsons in 2013 and has been promoting the UK’s finest hotels since 1935 making it the longest continually published hotel guide in the country.

Signpost is delighted to announce that the winner of the Hotel of the Year Award was awarded to Norfolk Mead Hotel at Coltishall on the Norfolk Broads. Equal runners-up and Highly Commended were Nanteos Mansion, near Aberystwyth and Holbeck Ghyll Country House Hotel in the Lake District.  

Norfolk Mead Hotel was bought by James and Anna Holliday two years ago. Anna, who is the chef, also has her own catering company looking after outside events and receptions. In 2014 they won the Visit Norfolk Tourism Award and have an AA rosette for cuisine. Nanteos Mansion only became a hotel three years ago and has recently been named by Historic Hotels Europe as being one of the Top 50 most historic hotels in Europe. Holbeck Ghyll Country House Hotel is an exceptionally situated hotel overlooking Lake Windermere. It won the 2013 Visit England Silver Award for Small Hotel of the Year as well as having four AA red stars and three AA rosettes for cuisine in a Michelin – starred restaurant.  

Gary Swarbrooke, Signpost Manager stated “We asked our hotels what they had done in 2014 to exceed customer expectation and how this improved their customer service. All three hotels have seen the importance of customer feedback and how hoteliers are fine tuning their operation to take account of this. This year the hotel sector has more optimism than during the last seven years. Hotels hope they may be able to improve average room yield after years of frozen and barely break-even pricing. The greater liquidity should help hotels enhance and improve their products still further”.  

James & Anna Holliday from Norfolk Mead Hotel said, “We are thrilled to have won this coveted award. We felt 2014 was the year when we started to shine as a team. We have grown from 3 to 19 staff in two years and have been lucky to have a lot of customer support. We learn a lot from our customer’s comments, good or bad. Nearly every review or feedback states how helpful and happy our staff are. We are always looking to improve our service and guest experience and would be unable to do so without their feedback”.

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