At the London awards ceremony, Mr Song Hoi-see, Founder and CEO of Plaza Premium Group commented: “We are thrilled that our London Heathrow Terminal 2 (T2) Plaza Premium Lounge has won the award for the World’s Best Independent Airport Lounge. This prestigious accolade is one that we are proud to have won for three consecutive years. Voted for by millions of travellers is a true testament to the popularity of our facilities and service, continuing recognition for Plaza Premium Lounge’s achievements.
As we celebrate our 20th anniversary this year, this recognition marks another significant milestone for the team to continue to enhance customer experience with our Core Values: Service Excellence, Innovation and Teamwork.”
“2018 has been an exciting year as we have expanded to over 160 locations across 41 international airports. I would like to take this chance to thank our guests, partners and especially the Plaza Premium Lounge team from the winning locations and around the world for creating the best lounge experience for our guests,” added Mr Song.
In the past 12 months, the award-winning lounge network has added new airport locations in different continents including London Heathrow Terminal 5, Rome Fiumicino, Melbourne, Jakarta, Riyadh and Dammam. An expansion plan in China and the United States is also in the pipeline. This month, a new, redefined lounge concept - Plaza Premium First, has been launched to offer an elevated lounge experience for elite travellers.
Referred as the ‘Oscars of the aviation industry’, the prestigious Skytrax’s World Airline Awards are voted by millions of passengers who have taken part in the largest annual global airline customer satisfaction survey. The survey and awards process are totally independent and free of any airline influence or interference in final results from a worldwide audience of airport travellers.