Over 350 employees from hotels across the region gathered for the seventh annual North East Hotel Excellence Awards 2017, at the Boiler Shop, Newcastle.
The awards, organised by the North East Hotels Association, celebrate staff members who have provided outstanding service and shown potential across ten categories.
They included The Cleanliness Excellence award, which was won by Sandra Welch and the Staybridge housekeeping team. Sandra said: “We are pretty much invisible so it’s humbling to be recognised for our efforts.”
Two of the industry’s up and coming young stars were also named, with Hardwick Hall’s Mair McClelland winning Best Newcomer and Stephanie Wolstenholme at Rockliffe Hall succeeding in the Shooting Star category.
The Sales Excellence award was won by Jessica Roth at Seaham Hall, County Durham , who said: “I am overjoyed, but this award really belongs to the whole team.”
Lainey Westgarth at Grey Street Hotel took the Service Excellence award saying: “Being the best against such amazing competition is overwhelming, and I know I have a lot to live up to.”
The Best Arrivals Experience honour went to Aimee Shaw, Copthorne Newcastle, while Richard Jewells from Village hotel won the Inspirational Leader category.
A key award of the night was for Community Excellence which went to Chris Wells at Marriott MetroCentre.
Other awards included Support Services, won by Geoff Craig at Holiday Inn Gosforth Park Newcastle, and Leisure Excellence, won by Kirsty Green from Ramside Hall Durham
The North East Hotels Association (NEHA) is now believed to be the biggest in England, reflecting its importance to the economy and GDP of the North East.
Joint Chairman, Bernard Bloodworth, Managing Director at Matfen Hall, said: “The awards are the highlight of the hospitality sector’s calendar and celebrate the people who are making the industry so successful.”
The awards of the evening were sponsored by LA Taxis, JR Holland, HLA, Kudos, Dale Sauna, Ringtons, SOS Group, Crosby’s, Gateshead College and Newcastle College, and proceeds will be donated to the charity, Hospitality Action.