Key Travel wins Travelport GTMC Innovation Award

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Travelport, a leading Travel Commerce Platform, congratulates Key Travel for winning the GTMC Innovation Award, in association with Travelport. This accolade recognises travel management companies which design original technology to enhance productivity and deliver greater efficiency for customers.

This year’s second winner, Key Travel, works exclusively with NGOs and companies in the education sector and it has built an online booking platform that has inspired notable buy-in from reluctant travellers, while catering to their highly specialised requirements.

The technology was developed in collaboration with various departments in Key Travel, plus a steering committee comprising 11 key NGO and academic customers. After a pilot launch to four organisations in June 2015, 170 customers from the UK, US and Benelux were integrated into the tool. “Online adoption rates have grown by 11% since migration from the old platform was completed this year and take-up has been beyond expectations,” says Saranjit Soor, Key Travel’s chief technology officer.

Key Travel’s customers require adoption of online tools for greater convenience, reduced administration and lower costs. But because they do not mandate policy, compliance can range from just 20% up to 90%.

To maximise appeal, the tool had to fulfil three main objectives:
• to be as intuitive as consumer booking tools, with minimum need for training
• to fulfil the complex end-to-end budget allocation and approval processes required to comply with funding sources and audit requirements inherent in the sector
• to support a variety of bookers – central travel teams, local bookers/administrators, self-booking and travellers who research their itineraries but devolve booking to others.

Paul Wait, CEO of the GTMC commented: “Key Travel’s KT Online has embraced the particular needs of clients in the NGO and education sectors, including the ability to show specialist air fares and their conditions, and produce first class MI, while being intuitive and easy to use. This is no mean feat and Key Travel is a laudable winner of this aspirational award.”

Paul Broughton, Travelport’s Managing Director for UK and Ireland commented: “Key Travel is a worthy winner of the Travelport/GTMC award. It has put the customer at the heart of its offering and designed a product that is flexible, device agnostic and recognises the convergence of behaviour between business and leisure travellers. By collaborating so closely with their key customers they have also been able to design a product that really works for the end user. This customer centric approach is something that aligns with our values at Travelport and I want to congratulate the whole Key Travel team on their achievements.”

The award ceremony took place at the recent GTMC Conference in London, on November 1st 2016.

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