EEF Venues' Broadway House takes bronze for customer service in the London Venue Awards

EEF Venues’ Broadway House
EEF Venues’ Broadway House meeting and conference venue in Tothill Street, Westminster has been awarded bronze for its customer service excellence in the London Venue Awards 2017, held at The Brewery, London on 20th October 2017. 

Acknowledging the very best in London’s event and live marketing venues, supplier and affiliate organisations, the London Venue Awards are acknowledged as a benchmark of quality and best practice.  

David Vaughton, managing director of EEF Venues said: “Gaining bronze for our customer service standards in such a prestigious awards programme is a phenomenal achievement, given the volume and quality of venues that London offers. It demonstrates just how far Broadway House has progressed over recent years through being able to compete with the ‘best of the best’.  

“This is a fantastic vote of confidence in our team at Broadway House who put their hearts into ensuring that every delegate has an enjoyable and memorable venue experience with EEF Venues.” Over the last five years business at Broadway House has increased by over 25%, with approximately 65% of enquiries/business coming from returning clients, showing their high satisfaction levels.  

Amanda Sutton, venue manager at Broadway House, said: “When it comes to tuning into needs, we know that business delegates have increasingly high expectations so we are constantly seeking new ways to improve the overall experience for them.    

“From the quality of our contemporary food to our technology and CSR practices, our aim is to anticipate needs so that our clients and delegates feel fully supported from their initial enquiry right through to post event.”

Claire Wormsley, director of GCN Events, comments, “The London Venue Awards are highly anticipated and both fought and sought after; they have become a differentiator and a definer of quality and best practice.  We are delighted that so many have entered this year to celebrate their achievements with their peers, and our congratulations go to all of the winners and runners up in what has been the toughest London Venue Award competition on record”.

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