Securing the nationally recognised accreditation for a second time cements the venue’s position in an elite group of venues. As a mark of excellence, it also demonstrates Church House Westminster’s commitment to capability, compliance and competence.
To achieve the Meetings Industry Association’s AIM Gold, the venue underwent a rigorous independent auditing process which saw a panel of independent industry assessors scrutinise the whole customer journey and business processes including resources, creating the customer environment, service delivery and continuous improvement.
Church House Westminster’s General Manager Robin Parker commented: “We have always taken pride in delivering a consistently high quality of customer service in all areas of our business. To achieve AIM Gold for the second time is an outstanding achievement that the entire team should be proud of as we are assessed on every aspect of our customer’s journey – from the moment they book and event to the time they leave.”
Jane Longhurst, Chief Executive of mia, said: “AIM Gold is awarded to venues which offer first-class facilities matched by exceptional catering and the highest levels of customer service. The judges were particularly impressed by the enthusiasm of Church House Westminster’s staff who continually identify ways to improve services to exceed customer expectations.”
Jane added: “It is a great achievement for Church House Westminster to achieve the standard for a second time, and they have done a great job in ensuring that the venue is operating at the very highest levels.”
Church House Westminster is one of London’s most versatile event venues. The AIM Gold accredited venue offers 19 flexible event spaces, which accommodate between 2 and 664 guests, and hosts a wide variety of events including meetings, conferences, awards ceremonies, gala dinners and receptions.