TAP Air Portugal, the leading airline from the UK to Portugal, was awarded at the 2019 MicroStrategy Customer Awards in Phoenix. The Awards celebrate market leaders that use analytics to achieve greater operational efficiency, a significant return on investment, and outstanding customer experience.
The accolade was presented for TAP's new dashboards, which provide real-time monitoring of the company's key operational performance indicators, as well as other critical information. This streamlines strategic management decisions and allows the airline to improve its overall performance, especially with regard to punctuality and customer satisfaction.
The dashboards are available on the mobile devices of TAP managers and on the screens of the Integrated Operations Control Center (IOCC) room, which brings together the company's main operating areas: Operation Control Center (CCO), Maintenance Control Center (CCM), Passenger Coordination Center (CCP), Crew Stop Overs, Operational Dispatch, and Portugalia Airlines.
The new dashboards streamline interaction and communication between employees, creating greater synergy and making troubleshooting both faster and more efficient.
TAP Air Portugal was the only European company to win an award at this year's MicroStrategy Awards, listed alongside American giants such as The Coca-Cola Company, Hilton and American Express Global Business Travel, as well as India's OLA.
MicroStrategy Inc. is a world leader in the development and implementation of analytics and mobile software solutions.