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Plaza Premium Group invests USD 55 Million to open 15 new locations taking global airport hospitality to the next level

Plaza Premium Group airport lounge
Addition of Plaza Premium First, Plaza Premium Lounge, Aerotel and Allways plus Service Enhancement Across 11 International Airports
Plaza Premium Group, the pioneer and world leader in airport hospitality services, is set to expand its global footprint after a USD 55 million investment, with 15 new hotel or lounge openings and enhancements across 11 international airports: Beijing Daxing International Airport in China; Dallas Fort Worth International Airport and Denver International Airport in the USA; Dubai International Airport in the UAE; Heathrow in the UK; Jakarta Soekarno-Hatta International Airport in Indonesia; Kuala Lumpur International Airport in Malaysia; Singapore Changi Airport; Sydney Airport in Australia; Toronto Pearson International Airport in Canada; and Hong Kong International Airport. The USD 55 million expansion is part of a wider USD 100 million investment across the globe. 


“2019 and 2020 mark a big leap forward for Plaza Premium Group and we are committed to serving over 16 million travellers by the end of 2020, a 10% increase compared to where we are now.  In addition to opening in 15 new locations by the end of 2020 as part of our USD50 million investment, we continue to strengthen our leading position in the existing markets by creating a holistic departure, transit and arrival experience” shares Song Hoi-see, Founder and CEO of Plaza Premium Group.  “Our businesses have been going from strength to strength thanks to our airport, airline and corporate partners, and our valued guests.  Not least, I would like to share our heartfelt gratitude to a team of dedicated and passionate ‘Plaza’ family for our success around the world.”     

The Group’s leading brand, Plaza Premium Lounge, will launch at Dubai International Airport in December 2019.  Spanning  across 1,260 square metres, it is the largest independent pay-per-use lounge at the airport’s Terminal 3.  A mega lounge will open in Toronto Pearson International Airport International Departures, scheduled to be fully operational in the 2nd quarter of 2020. Occupying nearly 1,200 square metres it will be the largest independent pay-per-use lounge in Canada.  Plaza Premium Lounge will be unveiled in Australia in the 1st quarter of 2020 at Sydney Airport Terminal 1, while the brand will debut in the USA in 2020 with a domestic lounge and an international lounge at Dallas Fort Worth International Airport and an international lounge at Denver International Airport.  

A nearly 3,000-square-metre lounge space combining Plaza Premium First, Plaza Premium Lounge and Allways will be built in Jakarta Soekarno-Hatta International Airport to fully open in the 1st half of 2020. In its home town of Hong Kong and the birthplace of Plaza Premium Lounge, the brand will appear at two new locations this December and January respectively, and be transformed with uplifted experiences incorporating specialty offers and express services under one roof to suit modern travellers’ needs.  

The development of its one-of-a-kind in-terminal airport hotel concept, Aerotel, has recently seen two strategic openings. Aerotel at Beijing Daxing International Airport represents the Group’s largest property amongst its portfolio and the largest in-terminal airport hotel in China. Aerotel London Heathrow at Terminal 3 Arrivals complements the Group’s award-winning Plaza Premium Lounge in Terminal 2, 3, 4 & 5 to serve departure, transit and arrival passengers.   

In the 3rd quarter of 2020, Aerotel will launch in Sydney Airport as the only in-terminal airport hotel in Australia.  To answer the increasing traveller demand in Kuala Lumpur, the Aerotel there has undergone an extension with the addition of 17 rooms. The brand’s inaugural location, Aerotel Singapore, is undergoing a renovation of its outdoor swimming pool – the world’s first outdoor pool at the airport – planned to re-open late 2019 with enhanced services.      

As the world’s first airport meet and greet service available for all travellers, the Group is planning a strategic expansion of Allways. The latest Allways launch is at Dallas Fort Worth International Airport, joining existing service points in Toronto, New Delhi, Macau, and porterage service in New York.  

Launched in 1998, Plaza Premium Group will be operating in more than 175 locations across 47 international airports by 2020.

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