Abu Dhabi Community Forum 2013Firm and long-lasting relationships are always important in business however in the MICE sector they are essential. To maintain them in the conference and incentives market requires companies to deliver and exceed client expectations on a daily basis. One key aspect of this is finding the perfect venue - something that Conference Contacts seem to get right, time and time again.
Having worked on events for a successful, global banking software client for over 10 years Rosalyn Giles, Operations Director for Conference Contacts, was tasked with finding a venue for their annual Community Forum to fit their ever expanding requirements. 2013’s brief was for a 700 delegate, two day conference to be held somewhere affordable, accessible and exciting. Usually preferring to stick to European destinations, selling the client the idea of using Abu Dhabi’s ADNEC might have seemed like an impossible task but with its impressive infrastructure, local accommodation at the Fairmont and Ritz Carlton, the draw of good weather and excellent rate negotiation from the Conference Contacts team (ensuring total price per person was lower than that of similar European venues) it seemed like an excellent choice.
The ADNEC’s proximity to nearby hotels meant delegate flow was smooth and efficient and as a result attendance numbers were impressively high. Three of the Conference Contacts core team members, including Antony Waite, Account Director, successfully delivered all aspects of this large international event which included hotel rooming lists, processing all delegate payments either via bank transfer or credit card payments, production of specialised barcoded badges, organising a welcome drinks reception, gala banquet dinner and numerous trade supplier exhibition stands, with exhibitor guides, as well as a high volume of visa applications.
Roslyn Giles commented that “taking on the responsibility of visa applications may seem a daunting task but when handled by an experienced team on the ground and when working with the UAE and their efficient systems, the refusal rate on this occasion was less than 1%.” She continued that “delegate flow has become an essential part of our planning process and our clients continue to book with us because of the consistently high attendance figures and the professional, complete service they receive from any of the Conference Contacts project teams. We are pleased to say that Conference Contacts have now secured the same client for Rome 2014.”
Conference Contacts, launched back in 1986 and began with the sole aim of offering professional, event management support services. 25 years on they are still at the top of their industry and have retained the capabilities to manage all sizes of events and while successfully bringing the 2013 Abu Dhabi Community Forum to life they were also working on a 450 delegate event in Prague, an exclusive 50 delegate president’s club event in Jordan and a handful of challenging road shows.