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Planners – be architects!!

Learning, networking and motivation are your materials, says John Fisher
Have you ever come across the term ‘meeting architecture’? Experienced conference producers will say they have been doing it for years - constructing the content of meetings in such a way as to get the best audience impact.


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Is some high-tech solving problems that are not there?

Or will its use soon become very valuable?
The Consumer Electronics Show (CES) in Las Vegas prompted a whole range of reactions from the press – ranging from the ‘wow’ to the fairly sarcastic. One article highlighted the array of technology created ‘to solve a problem that just isn’t there’.


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The world where meetings and travel collide

David Chapple portfolio director of the Business Travel Show

In recent years, the convergence between meetings and travel has been somewhat of a hot topic with reports that an increasing proportion of business travel buyers are now responsible for meetings spend and vice versa.
Since 2010, the Business Travel Show has surveyed business travel buyers to monitor, among other things, this specific trend. In 2010, the number of travel buyers also responsible for group travel and meetings was roughly 50/50. Last year, however, this number shot up to 63 per cent.


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US judges’ decision will prolong the agony

Dire results for the US MICE sector

Trump"s latest bull-in-a-china shop approach to 'fixing things' demonstrates perfectly the law of unintended consequences. Restricting access into the USA of all non-visa’d nationals from specific countries is a bit daft to say the least. All Scotsmen do not eat porridge. All Italian men do not send their washing home to Mama. All Muslims are not terrorists.

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President Trump has given organisers an extra headache

Sydney Paulden says more clarity is required about entry into the USA

A few years ago I led a group of UK delegates to an event at the Amfora Hotel on the beautiful Croatian island of Hvar. When we had cleared immigration at Split Airport I found that we were one delegate short. I found that she was being held by immigration because, unknown to me, she was travelling on a Belarus passport and so required a special visa

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May 25th is a key date in data handling

Simon Clayton explains its importance to event organisers

The EU’s new data protection regime - the General Data Protection Regulation (GDPR) - will come into force in May 2018, when it will make EU data protection rules a lot stricter.
While the future of data protection law after the UK fully leaves the EU is as yet unknown, the fact remains that the exit is still many years away. In the meantime, the UK’s Information Commissioner has confirmed that the UK will go ahead with implementing GDPR into our own national regulations regardless of the Brexit vote.


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Hacking a fridge…

Simon Clayton warns it might not be so funny

The internet of things (IoT) has suffered some bad press of late due to the current lack of any security standards. Robert Graham, CEO of Errata Security, recently documented his experience setting up a $55 JideTech security camera at home. According to Graham's series of Twitter posts, his camera was taken over by the Mirai botnet and compromised in just 98 seconds.

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New Year resolutions for event managers

John Fisher shows how to save money and keep your cool

It’s the time of year when hope springs eternal and everyone vows to do things better, quicker and more interestingly than in previous years. So here are my New Year’s event resolutions for 2017.

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No, you don’t have Big Data!

And don't look for meaning in meaningless data, advises Simon Clayton

Big Data: it's a great term, but it's being bandied about our industry like sweets at a kids' party. It's everywhere at the moment. I've been to several conferences and I read the industry press and you can't move for references to it.
But I can state categorically that no-one in the events industry has Big Data. There, I've said it. Every one of the people discussing the use of Big Data within our industry is peddling a misconception. Big Data does not exist in the events industry.


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Where ignorance is not bliss

Poor planning makes perfect events unachievable

Professional organisers like to get all their ducks in a row before they commit themselves to any event. There is nothing worse in event-planning than organising as you go along and hoping for the best. Unfortunately, the perception by internal non-specialists that ‘events are easy’ does not promote clear thinking and good planning.

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How to grow a business

Emma Cartmell, CEO, CHS Group

Emma Cartmell, CEO, CHS Group

Many of us in this sector are business owners and I’m pretty sure that I’ve read that we have far more entrepreneurs than most industries. But whilst starting a business is hard, growing a business is, in my opinion far harder, so I am very keen to learn from others who have done it successfully.

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Thailand in mourning

Corporate groups are still welcome

Thailand has long been a favoured corporate destination, especially for incentives. The death of His Majesty King Bhumipol Adulyadej, though after a long illness, has shocked the nation. The whole country, therefore, is in mourning. His Majesty, aged 88, had ascended the throne at the age of 18 after the sudden death of his older brother. He became the world’s longest serving monarch.

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Has AI now reared its head in the events industry?

Simon Clayton is not convinced

Artificial intelligence (AI) has been the stuff of sci-fi for decades and is now finally making some interesting leaps into the consumer world. Seth Shostak, Director of the Search for Extra-terrestrial Intelligence Institute (SETI), says: ‘Within 20 years, you will have one computer that's smarter than all humans put together.’

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How do you work the shower?

Sydney Paulden asks if you have ever seen instructions on how to use a hotel bathroom?

There is one thing that always seems to be missing from a hotel room. That is a sheet of simple instructions on how to use the controls of the shower.
Bring up this topic in the company of any frequent traveller and you get immediate recognition of the problem and the examples of start flowing of the problems people have encountered over the years.


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Leeds proves how important MICE can be to regions

Jennifer Young, Head of ConferenceLeeds,

Jennifer Young, Head of ConferenceLeeds, quotes the stats

The UKCAMS report (UK Conference and Meeting Survey 2016) shows that West Yorkshire held an estimated 80,000 business events during 2015, accounting for a direct spend of approximately £595m in venues and the local destination. Venues in Leeds alone generated the majority of this, hosting 58,400 events with an estimated £501m of direct expenditure.

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Venue search is more than the venue

‘Experts’ may not be so expert, after all, says John Fisher

The rapid rise of venue search suppliers comes as no surprise to observers of the Internet. The voracious need for timely information delivered instantly is the basis for all digital businesses around the world - from comparison websites to GPS app users.
Venue search agencies have not been slow to exploit the needs of public and private organisations who require a suitable venue for their next event at the right price…as quickly as possible. It all takes time to do that for yourself and, as we all know, if you have no venue, you have no event.


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How long are you allowed to keep events data?

Simon Clayton highlights the dangers

Event organisers collect a lot of data, but how long can that data be kept, what can be kept and how do you determine what’s safe to retain?
Two of the core principles of European data protection law, under both the old and new regimes, are that the data you collect must be relevant to the ways you are using it and that it must not be retained for longer than is necessary. Event organisers should consider these two standards together.


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Deleted data is often accessible

Event organisers have to prevent it being misused

We live in a busy world and the transient nature of our industry can mean that we are quick to move on to our next event. But before moving on, it’s worth making sure that your policies and procedures include tying up some loose ends.
It can be tempting to keep registration data indefinitely, because you never know when you may need it, but the more data you have stored, the more likely you will be hacked – especially if it is spread over multiple servers.


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The gender issue in meetings management

Why is the event sector different?

Women in positions of power seem to be making the news these days. UK Prime Minister May, Bundeskanzlerin Merkel, Scottish First Minister Sturgeon, US presidential candidate Clinton, MD of the IMF Lagarde…and so it goes on.
But in the events industry, even though there are many more women running events than men, there are not many females running event companies. Why should this be so?


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Free advice on data protection

Answers to important questions for event organisers

Data is the key to the success of events. Every event generates a mountain of data ranging from contact details to dietary requirements to sponsor leads. As the event approaches, that data is typically shared across a variety of participants, from exhibitors to advertisers to hotels. This data can also move across international borders. Put simply, a lot of information moves around a lot of different people in a lot of different countries.

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