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Capita Travel and Events becomes first intermediary partner with Railguard

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Capita Travel and Events, the UK’s specialist in travel, meetings and event management, has become the first intermediary to partner with Railguard, the award-winning start-up business providing ‘delay repay’ compensation claim services for rail travel.
Current legislation makes it possible to claim compensation if your train is delayed or cancelled. This innovative partnership will see Capita Travel and Events and its customers benefit from proactive identification of eligible claims, alerting travellers that compensation is due, and making travel budgets stretch further as a result.


The service will be integrated with Capita Travel and Events’ specialist managed rail service, providing travellers with a seamless experience. Capita Travel and Events will deliver a user-friendly mobile app and timely communications to motivate travellers into the simple action required to activate the claim. The service will also reconcile and report delays and successful claims, with monies credited back to the traveller’s organisation.

Capita Travel and Events and Railguard worked on insights into anonymised data of live customer bookings in 2017, identifying that around 2.5 per cent of the rail spend was eligible for delay repay compensation. With planned changes in regulation Railguard anticipates average claim eligibility could see this rise to 7 per cent by 2025.

Trevor Elswood, chief commercial officer, Capita Travel and Events, said “As specialists in UK business rail travel, we recognise the benefits of innovations such as Railguard’s. By putting a service and technology wrapper around it, we can provide our customers with opportunities to save money and improve value. This is another example of a Capita Travel and Events market-first which benefits our customers, our future growth, and in this case, an innovative new start-up.”

Matt Freckelton, managing director, Railguard Limited, said “We’re really excited to be working with Capita Travel and Events. Their name is synonymous with rail in the business travel world, and to work with such a forward thinking company will also help validate our proposition in the eyes of our target market, TMCs.”

Capita Travel and Events will pilot the service with multiple customers over the coming months.

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