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Staycity rolls out bookable extras across its estate

Late checkouts, taxi transfers, luggage lockers and extra towels and toiletries are just some of the bookable extras now being offered to guests by leading serviced apartment operator Staycity, as part of a customer-driven initiative to enhance guest experience.

Secure car parking, extra cleaning and tickets to local tourist attractions can also be booked across the 1,000-apartment Staycity estate, along with breakfast vouchers for local restaurants, the option to upgrade apartments and airport transfers.

“We found that all these are extras people often ask for, so it made sense to make them available across all our apartments, with guests able to book them online, or at reception,” commented sales & marketing director Jason Delany.

“It’s about making all our guests as comfortable as possible and their stay as trouble-free and memorable as we can,” Delany added.

Under COO Keith Freeman, Staycity has focused strongly on customer service with both front- and back-of-house staff receiving additional customer training with improved visibility at peak times. The initiative has resulted in a 10% rise in guest satisfaction scores in the third quarter of 2014.

Staycity now operates over 1,000 apartments in eight European cities including Birmingham, Dublin, Edinburgh, Liverpool, London Heathrow, London Greenwich, Manchester, Paris and Amsterdam and is on target to expand to 5,000 apartments over the next five years.

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