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The Mira Hong Kong awarded 2014 TripAdvisor Certificate of Excellence

The Mira Hong Kong, a tech-friendly hotel pioneer in Asia-Pacific and the flagship property of Design Hotels™ network in Hong Kong, announced today that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor. The Mira Hong Kong receives the meaningful badge for the second year in a row.

When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor rating of at least four out of five, substantial volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site. According to the TripAdvisor’s regional office, only 105 hotels in Hong Kong have been granted the rewarding badge in 2014.

“It gives us tremendous pride to have received the TripAdvisor Certificate of Excellence for the second year in the row for The Mira Hong Kong; and individually for Whisk, our contemporary European fine dining restaurant,” commented Gerhard Aicher, General Manager of The Mira Hong Kong. “The seal of approval by the Guests who tried and tested our unique property – a part of a growing collection of hotels within Mira brand portfolio – is by far the strongest evidence that we are on the right track. We are extremely grateful to all our Guests who took the time to share their experience on TripAdvisor.”

With an average of 30 comments per month, the travellers who stayed at The Mira Hong Kong have most eagerly zeroed in on the tech-friendly innovations, such as the handy smartphone device with free IDD calls and unlimited Wi-Fi, personalized, yet unobtrusive service combined with five-star facilities, fantastic location and unique modern design.

“With growing expectations of the modern travellers and fierce competition in the industry, The Mira Hong Kong keeps adding new and enhancing existing services, which translates into more positive reviews and better ratings,” added Gerhard Aicher. Complimentary Nespresso coffee machines in all of its suites; PressReader service in all hotel rooms – a digital app allowing for free access to over 2000 full-content, current day newspapers and magazines from around the world; as well as 24-hour access to gym at MiraSpa and free tai chi classes every Saturday morning at The Mira Hong Kong were all introduced in early 2014.

“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”

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