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Thistle Kensington Gardens Hotel is a great base for a London incentive


ITCM reports on a very hospitable venue that is jumping up the league tables

The welcome was fantastic, extremely hospitable. The new décor is very modern and attractive. The 175-room hotel is ideally located in Bayswater Road, no more than a 200-yard walk to Queensway on the central line, giving rapid access to the highlights of the city.

Arrival is very convenient from nearby Paddington Station and there are on-site parking spaces available for guests. Breakfast was excellent, served in a bright room with a superb view over Hyde Park. It’s like a country house hotel, but in the capital city.

The buffet was appetisingly presented. The endless variety comprised fruits, cereals, a Continental option and, of course, full-English.

In the restaurant, as throughout our stay, all the staff were very accommodating and helpful. They always have time to deal with you and to see you have all that you need.

The whole hotel has benefited from a substantial recent investment. The rooms are a good size, well decorated and with fantastic views across the park. They take in the Royal Albert Hall, Battersea Power Station and the unmistakeable outline of the EDF Energy London Eye.

The hotel can accommodate meetings for up to 45 theatre style.

Our showround was in the hands of Allal. He is a member of the new Guest Relations Team in the hotel. He is passionate about Customer Satisfaction and raising the level of Customer Service throughout the hotel. He was told by his GM, Paul Knightley, that his job can be summarised very easily: ‘Ensure that all guests leave the hotel with a smile on their face’.

Allal told us that a year ago the hotel had been ranked on Trip Advisor at circa 450th in the London region. ‘But’, he was rightly proud to point out, ‘we have jumped to circa 86th since May 2011, climbing above some of the best known hotels in the process!’

ITCM is sure the hotel will continue moving upwards.

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