This is the first in a series of personal reports on selected hotels by ITCM staffThe 5-star Royal Garden Hotel is very central in a swish part of London. In fact it is a neighbour to Kensington Palace and a bevy of beautiful embassy buildings in what is called Millionaires Row, linking Kensington High Street with Notting Hill Gate.
The walk-in shower with a monsoon shower head and a hand-held pencil shower had only two controls that were baffling at first sight but unbelievably simple to operate once the puzzle was solved. As shower controls are so very different from hotel to hotel, should management display a key to simplify the process of getting the hang of them?
There are ten meeting rooms, each able to add a touch of style to an event. The Palace Suite, able to seat up to 550, has recently benefited from a substantial investment. Its lighting, for example, can totally change the whole ambiance, from business-like clarity to a mix of pastel shades for a glamorous gala dinner.
The hotel is known by London gourmets as the place where Chinese food is served at its best. It is advisable to book a table at the Min Jiang Restaurant, on the tenth floor, as early as possible. Breakfast was a culinary experience served on the ground floor alongside a quiet lane where we were able to see London life as if in a village, with cyclists freewheeling along and mums and nannies pushing tots in trolleys.
We were baffled by the mystery of the delayed brown toast. Why did it take three requests only to receive our toast after we had finished breakfast?
But when a small point is emphasised for adverse criticism, it proves how good the overall experience was!