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Qatar Airways enhances its mobile functionality

Qatar Airways app on mobile phone

Passengers can now track baggage, manage their booking and organise stages of their journey through “My Trips” and relevant push notification

In keeping with passenger need for continuous engagement during their pre- and post-flight experience at their fingertips, Qatar Airways has rolled out innovative features to its mobile functionality over the course of 2016. This has resulted in greater information being available to the passenger during and after their journey, including offering up to 12 languages in mobile web site for the ease and comfort of the customer.

All phases of the journey have been improved on the mobile platform. These include search and purchase – now with even greater online payment options, including using mileage from the member’s Privilege Club accounts, to managing bookings, including changing flights and purchasing extra baggage. Recent improvements include push notifications advising passengers of online check in availability, the opening of boarding, and even a gate change notification for Doha flight departures.

Passengers checking in baggage will now receive push notifications advising them of the checked baggage tag numbers, the time of baggage arriving at the carousel in Doha, and the carousel number for arrivals at Doha and many other airports. For the financial year 2015-2016, Qatar Airways handled 99.3 per cent of all checked baggage, more than 19 million bags, without a disruption. For the few bags that are routed incorrectly, passengers will now receive a push notification telling them where their bag is, giving them peace of mind.

Another important feature introduced in the mobile app is “My Trips,” which provides passengers with a convenient means of seeing journey details such as a timeline view, gate information, boarding time, bag tag information and an interactive virtual tour of the aircraft. 

Srinivasan A. T., Chief Information Officer at Qatar Airways, said "Qatar Airways knows our passengers want to harness the power of technology to make the travel experience better, and we continually improve our online and app experience to ensure our customers find what they are looking for, transact what they prefer, and get the information they need – proactively, where possible – in order to be of the greatest service to them. Over the course of 2016, we have made dozens of enhancements to our mobile offering, from adding payment options to adding 12 languages, all in the sincere desire to create the most convenience for the most people.”

The Qatar Airways app is available on iTunes and Google Play, for both iOS and Android platforms. Features specific to iOS include: the ability to download the boarding pass to the wallet, Apple Pay, and store Privilege Club details with Touch ID authentication.

Android Pay will be included in future releases, as will profile management, whereby passengers can link to their social media account and set their meal and seat preferences, among other features.

The Qatar Airways app has been downloaded 2.3 million times since its introduction in 2012.

Qatar Airways now operates 72 flights per week to the U.K, with 42 flights per week to London Heathrow, 16 to Manchester, seven to Edinburgh and seven to Birmingham, from Hamad International Airport.

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