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China Eastern Airlines turns to Worldpay to deliver global payments

Asia’s second largest carrier sees payment acceptance rates soar with Worldpay

China Eastern Airlines (CEA), has selected Worldpay as its primary international payments provider, in a deal that saw payment acceptance rates across the carrier’s growing list of websites rise to over 90% in the weeks following implementation.

Serving more than 80 million travellers every year,  CEA needed a payments platform that could help  it grow its international and long-haul business, particularly in key global markets such as the US, Asia, Australia and Europe. As a leading acquirer with truly global coverage, Worldpay was ideally placed to deliver a complete payments infrastructure across the airline’s 17 local websites. The stability of Worldpay’s payments system also had immediate benefits for CEA’s business, which saw payment acceptance rates on those websites covered in the first phase of implementation soar to over 90% for the first time.  

Following the successful connection to the Worldpay payments platform for its US, Canada and Singapore websites, CEA chose to bring forward the next phase of its implementation in Hong Kong and The Philippines and saw payment acceptance rates in these markets also rise to over 90%. The Worldpay solution is now live across 14 of CEA’s local websites, with the final phase of Korea, Taiwan and Japan completing rollout this month.  

Worldpay is also to compete more effectively with other global airlines by enabling it to unlock the value of its transaction data. Data insight from Worldpay in the form of payment approval rates and customers’ preferred payment methods is playing a central role in helping CEA to improve the service it provides travellers by gaining a better understanding of their payment journey. Worldpay’s global reach and multi-currency pricing also means that CEA is well positioned to provide an excellent payment experience to passengers in new territories as they come on line, using a solution which will enable travellers to buy flights using locally preferred payment methods, such as Alipay or PayPal.  

A CEA spokesperson said: “At China Eastern Airlines, our global vision is to provide the ever-increasing number of travellers across the world that fly with us with an exceptional service from the moment they log on to our website to the moment their flight touches down. The payment experience we provide online is a critical part of providing the welcome and reassurance our customers require before flying. We are delighted that our collaboration with Worldpay has been so successful to date and look forward to working further with them as our international business grows.”  

Shane Happach, Managing Director, Global eCommerce, at Worldpay concluded: “The rising economic power of Asia, along with increased travel to and from the region, means carriers like China Eastern Airlines are in a great place to join the elite club of globally recognised airlines. By helping to provide great eCommerce experiences backed up with the data and insights they need to continuously improve their services, we’re helping China Eastern Airlines to use their payments platform as a foundation to fulfil their global ambitions.”

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