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Heathrow Helpers to respond to passengers’ needs

Heathrow, the UK’s hub airport, has announced the next generation of passenger service - Heathrow Helpers. The team of expertly trained helpers will be on hand to assist with every passenger demand, from handing out tissues to relatives waving off loved ones in the departure lounge, through to sharing the latest restaurant openings in key destinations.

Based throughout the airport, passengers will be able to identify the caring crew by their purple uniforms and invaluable tool belts. Each tool belt will contain the necessary equipment to respond to the most popular passenger requests, including cuddly toys to keep young children happy and technology chargers for business travellers.  

With a combined experience of 264 years assisting passengers, each Heathrow Helper has been selected to be part of the team based on their exceptional skillsets, from being tourism specialists to proficiency in sign language. The dedicated team also cover off over 38 languages between them. It is no wonder that one of Heathrow's passengers found a Helper so wonderful, they even ended up marrying them.  

The initiative has been implemented as the airport reveals the strangest passenger requests from the past 10 years, from barmy travel directions through to language faux pas.  

Heathrow Helpers reveal top 10 strangest passenger requests:
1. Can I bungee jump from your control tower?           
2. I am heading to Tower Hill; can I try the Crown Jewels on there?
3. What’s the difference between a toilet and a loo?
4. Are there ATM’s in central London?  Can you mark them on my map?
5. Where can I exchange currency for some Scottish dollars?
6. Will most people speak English during my holiday in London?
7. Where can I see James Bond’s house?
8. Will I be able to see Beefeaters in the street?
9. Can I drink the water here?
10. Do I need to change the time on my watch or will it change automatically when I fly?  

With everyone from Joan Collins through to The Beatles passing through the airport over the years, Heathrow knows a thing or two about VIP service. For those passengers after the next level of personal service, Heathrow is set to launch a bespoke treatment - Heathrow Upgrade. This unparalleled offer will provide passengers with their very own Heathrow Helper for the duration of their journey, a Heathrow Porter to carry bags and even their very own buggy to transport them around the terminal.  

Normand Boivin, Chief Operating Officer at Heathrow said, “At Heathrow, we see a wide range of passengers travelling through the airport daily, and with this comes a variety of needs and demands that must be catered for. That’s why our latest trial highlights Heathrow’s endeavour to provide a unique and bespoke service to everyone using the airport. Our Heathrow Helpers will be present all week, providing passengers with that extra special treatment.”

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