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Amadeus research shows personalisation and efficiency are a priority as business travel is on the increase

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, has today released its annual insights report titled “Amadeus Business Travel Insights: Business travel gets personal”, which charts the behaviour and aspirations of business travellers across the UK. The report is based on a survey of over 400 UK and Ireland adults, who work for large companies and regularly travel for business, and was conducted in December 2013, by ICM Research on behalf of Amadeus UK.

Key findings include:
2013 saw an increase in business travel compared to 2012
The report showed a small increase in business travel trips in 2013, with an average of 13.1 trips being taken per person compared to 12.7 in 2012. The number of individuals taking one or more business trips has doubled between 2011 and 2013 (4% vs. 8%), indicating that a greater breadth of employees across companies are making business trips. There is a clear link between seniority within the workplace and frequency of travel trips - over 80% of directors and MDs made 10 or more trips in the last 12 months.

Personalisation and efficiency are key
Almost two thirds of travellers say ancillary services such as extra legroom, dietary requests and extra luggage are important to them. 10% of women stated they could not do without extra luggage allowances, compared to just 1% of men. Efficiency is also the main focus for business travellers, with 21% of travellers specifying that obtaining the closest hotel to the meeting is their top priority when travelling. The second greatest priority is connectivity, with 18% citing the ability to connect to Wi-Fi as their top travel need.   

Business travellers concerned that travel budget cuts affect business
One in ten travellers believe that reduced travel has a negative effect on customer satisfaction or has resulted in lost business.

Men more out of pocket from expenses
52% of business travellers have outstanding travel expenses, with nearly a fifth (18%) being out of pocket by more than £100. Men are twice as likely to be out of pocket by more than £100 compared to women. Expenses ‘falling out of policy’ is the most common reason for not being reimbursed (56%), followed by lost receipts (14%) and not being bothered to claim back (12%).   

Roaming charges need to be watched
19% of travellers were either completely unaware or need to be informed before each trip on the company policy on mobile roaming for where they are going. The implications of this are significant for company cost control, given the high cost of calls and data roaming in some countries.

Travel plays a significant role in employee satisfaction

Business travellers are positive about the impact of business travel on working life - 96% say they like business trips or do not mind travelling for business. 55% of respondents stated they find business trips interesting, and women find business trips more motivating than men (21% vs 15%).  However, 21% of respondents state that budget cuts make them less willing to travel.  19% state that their company travel policy has a negative impact on how they feel about their employer.

Commenting on the findings, Diane Bouzebiba, Managing Director of Amadeus, UK and Ireland, says: “We are delighted to see the growing optimism in economic outlook translating into an increase in travel as indicated by our survey, especially given the pivotal role it plays in both employee and customer satisfaction. The findings shine a spotlight on the variation in traveller requirements, enabled by the proliferation of online and mobile travel management tools, variation of travel choices on offer. A key focus for Amadeus is to support corporate travel departments to cater to the evolving needs of the traveller of tomorrow, by streamlining the entire lifecycle of a trip; from research and planning, booking and amendment, right through to post-trip expense reporting and analysis. We believe that travel managers and TMCs who aim to deliver a more personalised and connected travel experience will be rewarded with greater policy compliance and efficiency gains as a result”.

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