Europcar simplifies the process for car hire customers with its new eReady service
Thursday, 29 September 2011 10:28
Europcar simplifies the process for car hire customers with its new eReady service
Europcar is giving its customers a new online checkout service to improve the speed and efficiency of the car hire experience. With eReady, Europcar customers can save time at the counter because they will have already activated their Rental Agreement online. Initial response to the service, which has been trialed with a number of European customers has been very positive. The service is available in Australia, Belgium, France, Germany, Italy, New Zealand, Portugal, Spain, Switzerland and the UK and illustrates Europcar’s commitment to customer satisfaction.“Saving time and making car hire easier are paramount to customer satisfaction which is at the heart of our philosophy. With the eReady service, our customers will get a different, more efficient checkout experience at the counter, speeding up the overall car hire process. Not only does the customer benefit first-hand, but with more customers using eReady, customer service as a whole will be improved at our car hire stations as a key part of the rental process is automated. This is just the first stage of this new service, and we plan to add even more advantages for our customers in the future.” said Ken McCall, Managing Director, Europcar Group UK.
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