The certification comes only months after Manchester Central was accredited with ISO 14001, the international standard for environmental management and re-accredited for a second time with ISO 20121, the international standard for sustainable event management.
To achieve the standard, the venue overhauled its event-related processes in order to maximise customer satisfaction, establishing departmental standards and ensuring the consistent delivery of a quality service.
Manchester Central was commended for its efforts in implementing a robust customer feedback and satisfaction procedure as well as infrastructure maintenance plans and a comprehensive internal audit structure.
The accreditation also brings Manchester Central closer to becoming a paperless environment following the introduction of an online document management system; a portal for all team members to access a more streamlined suite of documentation, providing clients with the most efficient experience throughout their event planning journey.
Angie Robinson, Chief Executive of Manchester Central said: “Gaining the ISO 9001 accreditation absolutely exemplifies Manchester Central’s dedication to providing the highest service standards. We are committed to consistently exceeding our customer’s expectations and are delighted to add a third ISO accreditation to our list of accolades and maintain our position as an industry-leading venue.”