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Leeds Beckett University teams up with First Direct and Bettys and Taylors to deliver ‘Inspiring Excellent Customer Service’ conference

Well Met Rose Bowl at night
Leeds Beckett University is to hold an inaugural conference on ‘Inspiring Excellent Customer Service in the Higher Education Sector’ on Wednesday 10 June 2015. The event aims to encourage debate around what the sector can learn from leaders in customer service in other industries and includes key note speaker Karen Walker, Customers Services Director at First Direct, who were recently voted top for ‘Customer Service’ in a Which? survey of the top 100 brands in the UK.

The one day event, which is already fully booked with 150 delegates, will take place at Well Met’s flagship venue The Rosebowl. Other speakers include Leeds Beckett University’s Vice Chancellor Susan Price on ‘The Strategic Importance of Customer Service,’ Jenny Share, Secretary and Registrar at the University, Mick Lynch a Customer Service Excellence Assessor on ‘why higher education should engage with the CSE standard,’ and Bekki Simpson, Training Manager at Betty’s.

Kate Davis, Head of Business Development for Campus and Residential Services at Leeds Beckett University comments: “Excellent customer service is the cornerstone of Well Met’s brand values, and since 2013, Leeds Beckett University has been the only UK University to hold both the Customer Service Excellence Standard and the ‘Investors in People’ Gold Award. As a leader in this field, we have much to share around the strategic importance of customer service within the sector and strongly believe in the importance of creating engaging debate and promoting best practices in this area.”  

Victoria Sanderson, Head of Strategic Planning Support at Leeds Beckett University comments: “Since we achieved the Customer Service Excellence Standard we have been delighted with the number of enquiries we’ve had from other Higher Education organisations looking for a better understanding of what the Standard represents and how to achieve it.  We’re proud of our achievement, but this is a continuous learning journey for our university and it has become clear that the sector wants a national discussion around how we’re rising to the challenges of the increasing diversity and demands of our customer groups.”

Bekki Simpson, Front of House and Retail Training Manager at Bettys and Taylors comments: “Bettys are delighted to support the Inspiring Excellent Customer Service Conference as our passion for delivering great service has been at the heart of our business since it was established in 1919. As a business we are always looking at ways we can further enhance the experience for our customers and I believe there are always opportunities to learn from organisations across a range of industries. There is real value in looking at who is the best at what they do, and taking learning from them.”

The event will also include an exhibition and a collaborative performance session with Teresa Brayshaw, Principal Lecturer at Leeds Beckett University’s School of Film, Music and Performing Arts.

Well Met is the first academic venue to achieve the Gold Accredited in Meetings status awarded by the Meetings Industry Association, and acknowledged as one of the most distinctive conference sites in the UK, which provided the perfect back-drop for the Big Social Media Show.  With an award-winning portfolio, Well Met provides state of the art facilities and the perfect destination for conferences, meetings, exhibitions, dinners, filming and team building events. 

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