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Lane End Conference Centre sees strong rise in turnover and customer satisfaction

Annual turnover and customer satisfaction are up, completing a stellar year for Lane End Conference Centre.
The Buckinghamshire-based training and meeting venue reported an 18 per cent increase in turnover for the 12 months ended August 2014 compared to the same period in 2013.
Furthermore, recent customer feedback by the venue shows 87 per cent of clients would recommend the Buckinghamshire conference venue to a colleague or friend.

Lane End Sales and Marketing Manager, Heni Fourie said: “Despite fluctuating economic conditions as the UK emerges from recession, Lane End has had a very successful twelve months.

“The increased demand is extremely encouraging and reflects our ongoing commitment to deliver a world-class conference experience for clients.”

Latest figures for Lane End also reveal that during the 12 months to August 2014, bookings comprised 100% weekday business events, with 77% of clients who held an event at Lane End in 2013 re-booking their place in 2014.

Mr Fourie said: “All of our business comes from corporate bookings and one of the reasons we have such a high retention rate is that we never dilute what we do.

“Unlike hotel based conference venues, Lane End’s focus is purely on hosting professional corporate business events, meetings and conferences.  All our facilities and hospitality is geared towards creating an environment that is conducive to learning and development. This enables clients to really concentrate on the task in hand and get the most of out of their time here.”

Lane End also operates a culture of continual improvement. This includes capturing on-site and online client feedback and participating in industry-wide independent accreditation schemes, such as BDRC’s (Business Development Research Consultants) VenueVerdict programme. 

BDRC’s survey looks at the customer experience of 360 hotel and meeting venues across the UK. Each venue is independently assessed across a range of criteria, from initial enquiry handling to meeting planning.

Latest results for Q3 2014 show that Lane End ranked in the top 15 for overall performance - securing BDRC’s VenueVerdict Gold Standard Accreditation for outstanding customer satisfaction for the eleventh successive quarter.

Mr Fourie said: “Another reason for Lane End’s continued success is that we pay close attention to customer feedback and constantly adapt to the changing needs of the conference and events market.

“For example, to complement our free superfast broadband and video conferencing facilities, we recently upgraded to state-of-the-art LCD data projectors, allowing clients to deliver powerful, high definition presentations to partners and customers anywhere in the world.”

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