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Venuemasters B&B Challenge is a huge success with members

Venuemasters B&B Challenge
Venuemasters, the consortium promoting the meeting and accommodation facilities at over 80 academic venues, has announced the success of their recent B&B challenge. The consortium are always looking for opportunities to help members improve their business, so when Mary Catling from Royal Agricultural University approached them and suggested the idea they couldn’t wait to develop and implement the benchmarking activity. Members were given the opportunity to spend one night at each others venues and provide feedback on all aspects of their B&B operations.

A total of six venues took part, and were split into two groups including; Royal Agricultural University, Royal Holloway, University of London, Venue Reading (Group 1), Lancaster University, The University of Liverpool and the University of Wolverhampton (Group 2). Each venue was scored on various elements of their B&B services, and also in terms of their ‘value for money.’ To ensure the scoring remained consistent the scorecard was devised based on the overall B&B experience, from the initial impression to the facilities and service provided. A feedback session was held at the end of the final visit to give participants the opportunity to highlight positive aspects of their stay and discuss ideas for future developments.

Members commented that they found it beneficial to share best practice and learn about the procedures in place at other academic venues. The scores were very close, and Venuemasters are pleased to announce the winning venues from each group were Venue Reading and the University of Wolverhampton. Tim Widdows, Hotel and Marketing Manager at Venue Reading commented, “This was a fantastic challenge that helped me to improve our B&B offering. A very worthwhile project.”

Terry Billingham, Chief Executive of Venuemasters said, “I’d like to congratulate all the venues who took part and contributed to the success of the B&B challenge. This was a great opportunity for some of our members to benchmark their B&B services and gain valuable feedback to support their future developments.”

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