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Cloud-based Hotelogix revamps Support Team

Dedicated Account Managers advocating best practices will ensure customer success for all customers including those on no cost freemium plan

What's better than a no-cost, cloud-based property management system designed specifically for small- to medium-sized hotels?  
How about, multi-lingual, 24x7 customer support designed to make each property successful.  
In addition to offering hoteliers one user license of its robust PMS absolutely FREE, dedicated Hotelogix Account Managers are now delivering best-practices strategies customised specifically to sustain small- to- medium-size hotel operations. Better yet, speedy, comprehensive online training is being offered frequently to cover all aspects of implementing hospitality's easiest-to-use, above-property PMS. 

"Keeping customer success at the forefront, the new Hotelogix Account Manager Support initiative is designed specifically to ensure the success of hoteliers using either our 'Freemium' offering or our paid 'Premium' solution," said Aditya Sanghi, Hotelogix CEO.  

"Having worked with small- to medium-sized hotels for many years, the Hotelogix team understands the constraints and dynamics owners and operators face in this segment. This support group is now serving as an extension of our customers' internal teams, not only ensuring usability of the product, but adopting best practices and initiatives to maximize their business."  

Hotelogix is the only cloud PMS currently used in over 75 countries. Hotels use Hotelogix to run critical operational tasks like Front Desk, Restaurant and Spa Management, Housekeeping, Reporting and more. The system also enables hotels to connect to online booking channels in real-time which provides a single point of control. To ensure that any queries which may arise in real-time are addressed instantly, Hotelogix offers robust customer support via live chat with highly trained and knowledgeable consultants who are available at all times.  

Hotelogix customers currently enjoy support in their local time zones, at the click of a button in English, Portuguese and Spanish among other languages.    

To get started with the Hotelogix PMS, hotels simply need a computer and a basic Internet connection. Hotelogix will manage server maintenance, interconnectivity with the sole staff user and database administration in the cloud, enabling each property to easily work with a minimal infrastructure. Each user will enjoy data security of the highest standards with reliable cloud servers for uninterrupted service, safety for their data backed-up continuously, and ready access to 24/7 support.  

"At Hotelogix, we are always looking for ways to improve our level of product support and customer service," Sanghi said. "To ensure that our customer's questions and requests are managed efficiently and effectively, we are supplementing our Customer Relationship Executive and Setup/Integration teams by adding a dedicated Account Manager for each property effective immediately. It is the role of each Account Manager to assist owners and to be their representative inside Hotelogix with the ultimate goal of guaranteeing their business success."

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