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SWISS and Amadeus sign long-term Altéa agreement to transform the passenger experience

Ten-year contract will see the replacement of SWISS existing systems, increasing and improving integration across the Lufthansa Group in tandem

Amadeus, a leading technology partner for the global travel industry, and Swiss International Air Lines, Switzerland’s flag carrier, today announce a long-term strategic agreement that will see the airline adopt the core modules of the Amadeus Altéa Suite, in order to enhance its reservation, inventory and departure control processes.

By migrating to Amadeus’ fully integrated PSS solution, SWISS will also benefit from more streamlined access to accurate passenger and flight data, as other Group member carriers Lufthansa, Air Dolomiti and Austrian Airlines have already implemented Amadeus’ Altéa technology.  

This in turn allows a much more seamless traveller experience across a number of different airlines within the Lufthansa Group, and will enhance partnership opportunities with other airlines, particularly across fellow Star Alliance carriers.  

SWISS’s migration to the Altéa Reservation and Inventory modules is scheduled for the beginning of 2016, with migration to Departure Control to follow in mid-2016.  

Julia Sattel, Senior Vice President, Airline IT, Amadeus, said: “We are extremely pleased to have signed this important agreement with SWISS, and we look forward to supporting the airline enhance its services and operations by implementing the Altéa Suite. Indeed, at Amadeus we share SWISS’ total commitment to product and service quality. At the same time, the agreement further strengthens Amadeus’ position as the global market leader in Passenger Service Systems. Our goal is to help our customers provide innovative, market-leading products and services which match the evolving needs of the 21st Century traveller – to connect, serve and manage effectively the entire passenger experience from beginning to end”.  

Harry Hohmeister, CEO, Swiss International Air Lines said: “We selected Amadeus’ Altéa Suite following an extensive and detailed evaluation of PSS solutions currently available on the market. Altéa is the ideal choice for our needs, particularly as it has already been implemented by many of our partners. Moreover, Amadeus’ state-of-the art technology will empower us to provide an even more streamlined, effective service to our customers, enhancing the overall passenger experience within the LH Group, something we have long been committed to.”

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