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Marriott Hotels introduces checkout to mobile app

Marriott Hotels Mobile checkout screen shot
Marriott Hotels announced today the addition of mobile checkout to its industry leading Marriott Mobile app for smartphones.  Mobile checkout is the latest innovation from Marriott Hotels in a string of new services designed for today’s connected travellers.  Guests can check-in and now checkout at 348 hotels worldwide including five hotels in Europe:  London Marriott Grosvenor Square, Brussels Marriott, Marriott Bristol Royal, Prague Marriott and Zurich Marriott.

Later this year, the entire Marriott Hotels brand – all 500 properties worldwide – will offer mobile check-in and checkout, available in English, Chinese, French, Spanish and German.  The new mobile service exclusively for Marriott Rewards members reflects the brand’s commitment to enhancing the future of travel for its increasingly connected mobile guests.  To date, the Marriott Mobile app has been downloaded over 2.8 million times.

With the Marriott Mobile app, checkout is simple.  In the morning of their departure day, Marriott Rewards guests will receive a push notification on their Apple iPhones or Android devices alerting them mobile checkout is available.  Upon completing mobile checkout, guests will then be prompted to provide an email address and their bill will be emailed to them, allowing guests to bypass the front desk on their way out.

“By relentlessly focusing on the needs of the next generation of travellers who are mobile and global, Marriott Hotels is putting itself at the forefront of the hotel mobile revolution,” said Paul Cahill, senior vice president of brand management for Marriott Hotels.  “When we launched our Travel Brilliantly campaign last year, we made a promise to introduce innovations for our guests that provide a seamless and more customised experience throughout their entire journey.  We’re excited to add mobile checkout to our portfolio of innovations as Marriott Hotels reimagines the future of travel.”

Since launching in July 2013, there have been more than 150,000 mobile check-ins and guests are reacting very positively.  In feedback, they cite the convenience and faster check-in once they arrive and the alert notifying them their room is ready.

Select Marriott Hotels’ properties in the U.S. are testing future mobile services that will lead to a truly digital two-way conversation with their guests.  At these incubator hotels, guests using the chat feature on their smartphones can make requests to hotel staff for things such as extra pillows, bath amenities, towels, valet parking and wake up calls, or anything else.

The Marriott Mobile app is just one of the many innovations Marriott Hotels has launched during its transformational journey to enhance the entire travel experience.  The brand is deploying its industry-leading Greatroom Lobby concept, which merges modern, stylish design and comfort with greater access to food, drinks and technology.  The brand continues to introduce new concepts designed for the new mobile worker and remains an industry leader in hosting meetings through Meetings Imagined and Red Coat Direct app.  Additionally, Marriott Hotels unveiled its innovation lab "The Underground,” located beneath the company’s headquarters in Bethesda, MD where ideas for the future of travel are created and tested.

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