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Heathrow Express & Heathrow Connect service update  

As a result of a routine maintenance check by Siemens, a technical issue has been identified which has resulted in the majority of the Heathrow Express trains being taken out of service as a safety precaution. The trains have now been recalled as a precaution. Over the coming days each train will be thoroughly inspected by a specialist team at the Old Oak Common depot, to provide assurance.  

How will this affect services between Paddington and Heathrow?  A non-stopping service departing every 15 minutes, with a 15-minute journey time, will continue to run between Paddington and Heathrow over the next 48 hours (Monday & Tuesday 29.2 - 1.3). This service will be served by class 360 units, which are usually seen on the Heathrow Connect service. 

The Heathrow Connect will be suspended during this period. Passengers who wish to travel to one of the stations on the Heathrow Connect route should take the 140 bus from Heathrow to Hayes & Harlington, followed by a Great Western Railway service to Paddington. 

Great Western Railway will be putting on additional trains between London Paddington and Hayes & Harlington. Heathrow Connect tickets will be accepted on the 140 bus between Hayes & Harlington and Heathrow, and on the London Underground between Paddington and Heathrow. 

Tickets & refunds 
Heathrow Express tickets, which will be reduced during this period, will be required to travel on the non-stopping service as usual. A single ticket will cost £17, and a return will cost £28. 

Pre-bought Heathrow Connect tickets will be accepted on the Heathrow Express service. Any customers who have purchased Business First tickets from Heathrow Express will be entitled to a full refund. 

Heathrow Express Director Fraser Brown said: “While we regret the inconvenience this will cause to our customers and airport colleagues, safety remains our top priority. We are working with Siemens engineers, who manage our depot site and the maintenance of our trains, to understand the extent of this issue. When we are aware of what we are dealing with, we will be able to make a decision on when a full service will resume.” 

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