Janet Gurr appointed as Senior Hotel Operations Manager at Alton Towers Resort
- Category: Appointments
- Created on Thursday, 09 August 2012 14:03
Janet, who has over 17 years’ experience in the hospitality industry, including previously working at Alton Towers Resort from 2004-2007 as operations manager of both Splash Landings Hotel and Alton Towers Hotel, will be responsible for the day-to-day running of the hotels operation including management of food and beverage, the waterpark, housekeeping, front office, nights and guest relations. Janet will also manage both internal and external audits and the delivery of special events such as Scarefest and Christmas within the hotels.
Speaking about her recent appointment, Janet says: “I’m very excited to have returned to the Alton Towers Resort in a new role and I’m feeling incredibly driven and ready to implement change. I will be focusing my efforts initially on improving each and every customer’s experience by closely analysing our key performance indicators around guest satisfaction. By looking at the feedback we receive on a daily basis, their views of the customer service they received, how friendly and helpful they found the employees and opinions of the food, I will be able to determine which areas are key to improving the Alton Towers Resort experience. I will also be ensuring all employees are receiving on-going training and support.
“It’s great to have joined such a dynamic and passionate team that offers so many different strengths and skills. I believe my extensive experience of business management, proactive approach to implementing change and improvements within the business and my ability to develop loyal and committed teams will continue to move the business in the right direction.”
Janet previously worked for Principal Hayley Hotels and Venues as a general manager and for Sheffield United Football Club as a leisure services manager where she built on her knowledge and experience of working within operations in the hospitality industry. Janet’s previous role at Alton Towers Resort gained her invaluable experience as she reduced employee turnover by 26%, increased customer satisfaction scores and dramatically cut business costs whilst ensuring all employees received continual customer service training. Prior to this Janet was operations manager at Marriott Breadsall Priory Hotel and Country Club in Derbyshire and Marriott Forest of Arden Hotel and Country Club in Coventry.