It means tourists and business people who are visiting the capital of the West Country will be able to take more out of their visit having conversed with someone in their mother tongue
Chun Zeng (20), has now started his internship at DoubleTree by Hilton on Redcliffe Way where he will be meeting and greeting guests upon arrival as well as being on hand to give them advice on places to see, how to get there and generally making their stay as informative and easy as possible.
Fluent in the Wenzhou province dialect but also proficient in Mandarin, Chun has come over from the Netherlands where he is currently studying in college.
James Headford, HR Manager at the city-centre hotel, says the opportunity to have someone on hand who can speak Chinese is fantastic as there has been a noticeable increase in the number of tourists, tour groups and business people from China staying at the hotel.
James said: “As Bristol attracts more and more visitors from China, we believe that having someone who can communicate with our guests in their own language helps cement the relationship and makes their stay much more relaxing.
“The city’s history, shopping, growing business reputation and improved airline links has gained momentum especially with those from the Far East. The Hinkley Point project and Bristol’s proximity to the site has also helped bring in a lot more business people to the city.
“Chun has only been here for a few days but already we’ve learnt that for Chinese people staying in a room with a number four is very unlucky. In the future we’ll now make sure that any Chinese guests are allocated rooms without a number four in it.
“It’s details like these that sets us apart from other hotels and shows the benefit of taking on interns from other cultures. To have Chun here will now increase our reputation and that of the city, to those visiting from China and we’re delighted to have him on board.”
James’ sentiment is echoed by Dianne Francombe, CEO of the Bristol & West of England China Bureau who added: “Developing relationships with the Chinese community here and abroad takes many years, so it’s great to see that the hard work is now paying off for the benefit of all.
“It’s also fantastic that DoubleTree by Hilton has taken on board a Chinese speaking member of staff. I’m sure it will improve relations further while making guests’ stay even more comfortable.”
Chun added: “I’m delighted to be here in Bristol. It’s an exciting, vibrant city and it is obvious to see why more Chinese visitors are deciding to come here. Being able to help them to get the most of their stay will really help place the hotel and city right on the map.”