A seasoned hotelier, Thomas has been in the hotel industry for more than 20 years, spanning 8 countries and 3 different continents within that time. His most recent position was General Manager of Marco Polo Shenzhen, where he successfully achieved significant growth in financial performance, guest satisfaction and associate engagement year-on-year since joining in 2013.
Beginning his career in Food & Beverage, Thomas quickly moved up the ranks to Executive
Assistant Manager at the Renaissance in Seoul, Korea in 2002, followed by Resident Manager of
the Marriott Hotel in Singapore three years later. He achieved his first General Manager role in
2007 at the Renaissance Melaka Hotel in Malaysia before setting his sight on China three years
later. Thomas spent several years at the Renaissance Tianjin TEDA Convention Centre Hotel
before moving south to head Marco Polo Shenzhen in 2013.
There, he tackled many challenges including the planning of property improvement projects, new landscape designs, and renovation of event facilities, function rooms and room renovations. As a result, the hotel received several distinguished honours including the 2015 TripAdvisor Hall of Fame certificate and the 2015 Outstanding Meeting and Conference Hotel in China award by the Chinese Alliance of Hotel Owners and Investors. Thomas himself also received the 2015 Best General Manager in China and Best Employer in China awards.
“We are excited to have Thomas lead our three Marco Polo hotels in Hong Kong in the same positive direction that he led Marco Polo Shenzhen,” said Dr. Jennifer Cronin, President of Marco Polo Hotels. “His ability to address a challenge and overcome it with success is a testament to his passion for exceptional hospitality and his desire to constantly improve. In identifying these strengths, we can promote more readily from within and encourage our leaders to positively grow their careers with Marco Polo Hotels.”