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CTI appoints former Etihad Manager as Director of Client Management

Melanie Quinn
CTI, the leading regional business travel provider, has strengthened its client services offering with the appointment of Melanie Quinn as Director of Client Management.  
Quinn joins from Etihad Airways where she was Sales Manager, North for almost five years. She starts this week, based at its Manchester headquarters.


Working alongside CTI's CEO, Clive Wratten, Melanie will be part of the senior management team and will be responsible for developing outstanding client partnerships and customer service covering all areas from the service provided over the phone through to client management reviews and strategies.  

Clive Wratten, CEO of CTI, says: "I am delighted to welcome Melanie to the CTI team. She has an exceptional track record in leading innovative and customer focussed client management teams and we’re sure she will be a great asset to the team from the offset.”  

Melanie Quinn says: "I am very excited to be joining the CTI team, a trusted and reputable travel partner for business. With my background in managing both local and global contracts with SAS and the Star Alliance, I look forward to my experience playing a role in the company.”  

At Etihad, Melanie has experience of building a strong account management team, increasing revenues from the region to £38 million and successfully delivering the business plan for Etihad’s newest offering from Edinburgh in June this year.  

Prior to this, in 2005 Melanie moved from bmi in London to be Corporate Account Manager North for SAS, managing their largest UK corporate account.

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