These accreditations are an external validation that demonstrate and measure SACO’s high level of commitment both throughout its global partner supply chain, and across its 800 operated UK apartments.
ASAP, the independent not-for-profit trade association for the serviced apartment industry, has assessed the service SACO provides across three broad criteria of health & safety, guest experience and quality, with specific attention on apartment comfort and the bed in particular, as well as housekeeping and cleanliness.
SACO was praised for its consistent level of customer service, safety, apartment maintenance and quality and comfort throughout its operated apartments. It was also credited for demonstrating a strong drive for health and safety standards in its 191 partner locations with clear and honest descriptions.
The assessment visit takes place each year to ensure ASAP’s requirements are met and they have judged SACO as meeting their exacting standards.
James Foice, CEO of the ASAP, comments: “I am delighted to confirm that SACO, one of the first of our members to support our quality accreditation programme when it was introduced 2 years ago, has now been quality accredited as an Operator. SACO has also secured our new accreditation as an ‘ASAP Quality accredited booking agent’, as well as achieving the new ‘ASAP Quality Accreditation - Building’ for ten individual properties. Congratulations to the whole team at SACO whose company mission is to continually reshape hospitality and deliver outstanding service.”
SACO is constantly looking to improve the quality of service provided to its customers and, in 2015, launched the beapartofit campaign to involve guests and clients in shaping the future of the business – from what’s important to have in the apartments, to how to book and the most suitable locations.
Stephen Hanton, CEO of SACO, says: “This accreditation from the highly renowned ASAP highlights the efforts our team go to in providing consistently high standards of service across our growing portfolio of properties in the UK and beyond.”