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BEST WESTERN Cresta Court becomes first Hotel in Greater Manchester to be awarded WorldHost Recognised Business status

Following a major refurbishment programme over the last year, the independently owned BEST WESTERN Cresta Court Hotel in Altrincham, south Manchester, has now become the latest organisation in the UK, and the very first hotel in Greater Manchester, to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a world-class customer service training programme that has already been used to train nearly over 150,000 people in the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With over 50% of its staff now trained to WorldHost standards, the BEST WESTERN Cresta Court has joined 400 other UK hotels in officially becoming a WorldHost Recognised Business.

Altrincham in south Manchester is working towards becoming the first town in England to become known as a ‘WorldHost Recognised Destination’, excelling in its service and offering for visitors to the town. In order to achieve the WorldHost destination status, 25 percent of Altrincham’s businesses need to train their workforce to WorldHost Recognised Business standards; something The BEST WESTERN Cresta Court has now achieved.

On receiving the recognition, general manager Paul Hindley commented: “We are passionate about service standards and are especially proud to be the first Hotel in Greater Manchester to achieve the WorldHost Recognised Business status.’

He adds: ‘When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Altrincham as a friendly and welcoming tourist destination.’

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