The consumer watchdog revealed QHotels’ new position was determined by achieving the top customer score of 78% across a survey of over 8,000 experiences.
QHotels 21 properties achieved a maximum of five star rating for cleanliness and the quality of room fixtures and fittings, beating the likes of Radisson-Blu Edwardian and Marriott hotels to the title.
The customer score also reviewed customer service, hotel breakfast offering and value for money.
Michael Purtill, Managing Director at QHotels, said: “We’re really pleased with today’s result and the survey shows how our commitment to delivering excellent customer service, for every guest, is setting us apart from the competition.
“Topping the table of other industry leaders like this also showcases how going the extra mile for customers, ensuring every element of their stay suits their individual needs, really does ensure customer satisfaction – from our room fittings through to cleanliness and breakfast.”