The Oxford Belfry, The Stratford, The Westerwood Hotel & Golf Resort and Ashford International Hotel have retained the accreditation for another quarter, whilst The Park Royal and The Midland have achieved it for the second time. The Nottingham Belfry has now also been honoured with the highly sought-after accreditation – making it the most successful quarter for accreditations in QHotels’ history.
The Gold Standard accreditation, which only 33 venues in the UK have received this quarter, is based on rigorous research conducted by BDRC Continental, the UK’s largest independent market research agency. The feedback from over 22,000 event hosts and customers across just under 400 venues, looks at how likely delegates and guests are to recommend a venue for a conference or event.
The news that QHotels has been awarded with the most accreditations in its brand history, gives conference delegates in any QHotels venue, the confidence that the highest levels of service will be delivered every time.
Michael Purtill, Managing Director at QHotels, said: “We believe our passion for delivering excellent customer service for each individual has been integral to our success. The strength of our conference and events offering relies on our teams going the extra mile for every customer, working flexibly to help achieve our hosts’ overall goals for their bookings.
“This accreditation is testament to the commitment everyone has put into making our conference and meetings services the envy of the industry. With just 33 venues receiving this gold accreditation, 21% of these being QHotels, it’s the best performance we’ve achieved since joining the programme in 2010.”
The accreditation news follows on from the brand scooping the No.1 Brand Award 2012 in VenueVerdict’s Large Groups category and with this latest haul of accreditations, leaves them in good stead for a similar win in 2013.
QHotels has long been a popular choice with conference and events bookers, offering a stress free package. Event specialists, at each hotel, work with their customers to tailor individual packages for individual needs, from Christmas corporate entertaining through to conferences and training meetings.
QHotels is dedicated to its customers and ensures that the feedback it receives is not only listened to, but also put into action. This has resulted in the group achieving 14 points above national average in Net Promoter Score.