Celebrity Cruises launches new live training from at-sea for agents

This summer Celebrity Cruises will host Spotlight training sessions dedicated to supporting agents in driving on-board sales. Guests sailing with Celebrity Cruises who rebook their next cruise whilst on-board will automatically have their reservation credited to their preferred travel partner, enabling agents to receive commission on each of these bookings.

The online session will be held on Tuesday 20 September 2017. Running for just 30 minutes it is the first time they will be hosted by an on-board sales manager from the ship. The training will offer agents insights and advice on how best to maximise sales opportunities with guests and encourage them to re-book when they are on-board.

To support the training agents will be able to take advantage of a host of exclusive benefits available to guests to incentivise them to book. This includes offering up to $500 of on-board credit to redeem against spa treatments, shore excursions and speciality dining on their current sailing. 

Claire Stirrup, director of sales UK and Ireland, Celebrity Cruises says: “2016 was a strong year for us in terms of on-board sales and we have already seen a record increase this year in demand from guests keen to book their next sailing with us whilst on their current holiday. We are keen to ensure our agents have the training, support and knowledge to maximise this and let us do the work for them. It’s an opportunity not to be missed.”

The new training sessions are part of Celebrity Cruises ongoing investment in the development of their dedicated agent training team and follows the recent appointment of Emma Rigby to the newly created role of UK and Ireland trainer.

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