The Hospitality Assured award finalists and eventual winners represent the highest quality levels of service, operations and management within the sector. The winners are chosen by a group of highly respected judges with in depth knowledge of the hospitality sector.
The 2017 winners are:
· Team of the Year - Bloomsbury Hotel, London
· Hospitality Assured Champion – Steve Price, CEO, City Catering, Southampton
· Most Improved Score - Cleveland Clinic Abu Dhabi – Facilities, Operations & Maintenance
· Best UK Newcomer - EMCOR UK on Three
“The awards represent a huge achievement for all our finalists and winners. They have all worked extremely hard throughout the year to cement their well-deserved position as leaders in our industry,” comments Heather Lishman at Hospitality Assured. “We spend a great deal of our time meeting with and assessing premises not just here in the UK but around the world. The winners stood head and shoulders above the crowd and I would like to congratulate them for all they have done.”
Daniel Healey, Hotel Manager, The Bloomsbury, a part of The Doyle Collection: “Winning the team of the Year award is an accolade for far more than just The Bloomsbury, it is about our whole team. They have worked together to ensure we continue to develop our expertise as we change perceptions around the hotel internally and externally. Our fundamental ethos is to engage and encourage our team to become involved in all elements of our ongoing improvements and I would urge all our industry peers to do the same. We found the assessments (from Heather and Max) thoroughly engaging across the team and flexible enough to interlink with our existing business infrastructure.”
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. We enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement.