"We are very proud of this special recognition given to us by our customers. The award proves that our customers value the elements our services are based on; reliability, genuineness and Nordic style," says Piia Karhu, SVP, Customer Experience Development at Finnair.
"Our employees do excellent work to serve our customers in Europe as well as when they connect between Europe and Asia with Finnair. We want to offer our customers a unique Nordic experience, and we will continue to invest in further improving our products and services. In the past year, we've already received six new Airbus A350 XWB aircraft which significantly improved customer comfort on some of our long-haul routes, enabled new service concepts and brought new services to our customers through the Nordic Sky Wi-Fi portal. Customer feedback on the new aircraft has been extremely positive."
Finnair was the first European airline to receive the Airbus A350 XWB aircraft in autumn 2015. At the moment, six new A350 XWB aircraft operate mostly on Finnair’s Asian routes. The new aircraft offers unparalleled passenger comfort due to a spacious cabin with award-winning Nordic design, lower noise levels, fresher air, on-board Wi-Fi and a top of the range IFE system. Finnair has also continued to invest in digital services, introducing new ancillary services to allow customers to tailor their travel experience. In addition, Wi-Fi connectivity will be available on the entire wide-body fleet as of May 2017.
As part of its efforts to further enhance the customer experience on-board, Finnair has also continued its successful collaboration with top chefs to create Signature Menus for its long-haul business class customers. This year, Finnair customers have been able to enjoy world-class meals created by famous chefs Steven Liu from China, Sasu Laukkonen from Finland and Jaakko Sorsa based out of Hong Kong. Last April, Finnair started serving Finnish organic ice cream by Jymy in business class for all its intercontinental flights departing from Helsinki.
About the World Airline Awards The World Airline Awards are regarded as the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world. The passenger survey analyses customer satisfaction for the overall airline passenger experience, at both the airport and on board the aircraft: check-in to boarding, seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The survey covered more than 280 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 40 areas of airline front-line product and service. The transparency and global coverage of the survey distinguish the World Airline Awards as the most prestigious and respected awards in the airline industry.