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Warwickshire hotel awarded national accreditation for customer service excellence

Coombe Abbey exterior
One of the UK’s leading market research consultancies has presented a Warwickshire hotel with a national accreditation for its excellent levels of customer satisfaction.
Country house hotel Coombe Abbey, based in Brinklow, has been awarded a VenueVerdict Gold Standard accreditation by BDRC Continental which recognises the hotel’s excellence in providing a quality customer experience and venue for businesses and conferences.

The accolade is awarded to venues which recorded the highest standard of customer satisfaction – a Net Promoter Score of +70 – by more than 40 responses from business event hosts throughout the course of 2015.

Coombe Abbey is among 39 venues across the entirety of the UK which have made the prestigious category and is the only independent hotel to have been awarded the accreditation.

Now in its 21st year, the twelfth century property recently experienced a record year after its permanent marquee held its 350th event, and it is the first time the hotel has received the VenueVerdict Gold Standard Accreditation.

Ron Terry, general manager of Coombe Abbey Hotel, said the accreditation is a reflection of the efforts of the team to provide not only a quality service for guests of leisure, but also a quality venue and experience for businesses which host events and conferences at the historic site.

“To receive national recognition in what can be a very competitive events and trade industry is an outstanding feat, and this is made all the more impressive when you realise we are a privately-owned business competing with much larger chain venues to a win a place within the Gold Standard category,” he said.

“BDRC Continental is the largest independent market research firm in the UK and featured more than 370 venues in its VenueVerdict Accreditation, demonstrating the gravity of the accreditation.

“Throughout the course of 2015 the team worked to build its reputation as a business and leisure destination of choice so it is rewarding to see our efforts coming to fruition as we are continue to gain more accreditations and accolades – we were also recently shortlisted for three titles in the M&IT Awards.”

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