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Dorsett Mongkok wins the first ever Certificate of Merit in Customer Service at The 2015 Hong Kong Awards For Industries

Dorsett Mongkok Staff with awards
Dorsett Mongkok, Hong Kong is proud to be the only hotel among the six winners to have been honoured with the Certificate of Merit - Customer Service category, at the 2015 Hong Kong Awards For Industries (HKAI) on December 14, 2015, at which the Financial Secretary, Mr John Tsang, officiated.

HKAI, which was launched more than 25 years ago, is one of Hong Kong industry's flagship annual award events championed by the Hong Kong Government. Known as the ‘Oscar’ event of Hong Kong Industry according to Financial Secretary, Mr John Tsang, this award commemorates outstanding local enterprises that have excelled in every aspect of industry, from customer service to innovation and productivity, technological advancement and business upgrading, and most importantly, have made business more profitable.  

All winners were chosen by the final judging panels chaired by Prof. Joseph Sung, following a comprehensive presentation of the service enhancement programme and three site inspections by professional mystery shoppers.  

“We are so honoured to be one of the winners of this year’s award event. Not only does this highly exclusive accolade proves our unwavering determination to provide high standard of customer service at all times, it also reassures us that we are ready to take our service pledge to a whole new level.  

Our goal by end of year 2016 is to produce 100% of happy guests. We’ll not only achieve this goal, we will spare no effort in sustaining our success and take our ‘Beyond Thoughtful’ services to new heights.” said Ms Anita Chan, General Manager of Dorsett Mongkok, Hong Kong, at the award ceremony held in the Hong Kong Convention and Exhibition Centre, which was attended by some 800 politically important guests and media.  

Award-winning Service Enhancement Programme – Beyond Thoughtful – Anytime. Everywhere. Ensuring Every Traveller A Unique and Memorable Stay 24/7
In its endeavour to provide every guest with a memorable stay, Dorsett Mongkok has introduced several value-added service initiatives such as 24-hour Full Stay, which breaks the mould of the standard check-in and out policy. This service allows guests to enjoy flexible check-in/out time with guaranteed 24-hour stay. Meaning, if a guest checks in at 5pm, he/she will get to enjoy a full 24- hour stay until the check-out time at 5pm on the next day. This service will greatly benefit those arrive in Hong Kong on red-eye flights.  

For early-arriving guests whose arrival time is between 6am and 11am, they will also get to enjoy complimentary Early Morning Treats while waiting for their room keys at the hotel. These treats include a freshly baked pineapple bun and milk tea, free access to Dorsett Lounge which is equipped with a full-body massage chair, as well as a free facial mask for ladies to refresh after a tiring flight.  

Despite the convenient location of the hotel where Olympic MTR Station is only an 8-minute walk away, guests can also take advantage of the free shuttle bus services provided by the hotel on daily basis.  This point-to-point shuttle service covers various shopping and commercial landmarks, including Hong Kong Airport Express Line Kowloon Station / Ladies Market / Temple Street / Elements / International Commerce Centre in West Kowloon, China Hong Kong City / Canton Road in Tsim Sha Tsui and Langham Place Mall / Mongkok MTR subway station in Mongkok.  

To stay abreast of today’s trend which travellers are able to stay connected 24-hour to experience a seamless stay, the hotel is providing an ingenious smart phone in every guest room which allows guests to use unlimited 3G internet for free. The phone can also be used as a WiFi hotspot to share data with other devices, make free local and long distance calls to 9 countries, namely Australia, Canada, China, Japan, Korea, Malaysia, Singapore, UK and US. This mobile phone can be used both inside and outside of the hotel.  

The list goes on. In-house guests will also be assured to enjoy round-the-clock service from the hotel be it inside or outside the hotel. Thanks to the One-Hour Response Guaranteed, the latest addition to the already comprehensive customer service programme, guests can simply submit their comments or messages on the free smart phone pre-loaded with the App, and within 60 minutes, the Guest Services Manager on duty will attend to the needs of the guests. This service is to guarantee guests’ issues to be resolved within an hour’.

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