The hotel won the award for being in the top 7% for its customer service score for 12 months in the UK and Europe Region. Livia Bell, general manager of Holiday Inn Express Edinburgh Royal Mile, visited Athens, to accept the award.
“I’m delighted to receive this award on behalf of all our hard-working team,” she said.
“This award recognises all the hard work and team effort we’ve put in this year. We constantly strive to go the extra mile so guests can expect a consistently top notch experience when visiting Edinburgh and we’ll continue to work together to keep delivering the same experience each year.”
Casey McDermott, IHG Vice President UK&I Operations, said, “We are fully committed to supporting and developing our people; our hotels are only as good as the people working in them. We aim to provide the right environment, support and inspiration they need to fulfil their capability and these awards are a reflection of the fantastic talent we have working in our hotels across Europe.”
Holiday Inn Express Edinburgh Royal Mile offers value city centre accommodation with 78 fully air conditioned guestrooms offering free high speed internet access and free breakfast. Originally built and managed by Chardon Management, it was purchased earlier this year by Chardon Trading and is managed by Interstate Hotels & Resorts.
Chardon Trading Managing Director Nicola Taylor said: “Congratulations to Livia and her team at Holiday Inn Express Royal Mile. I’m delighted that guests to Edinburgh, whether business travellers or tourists, can be assured of a receiving an internationally acknowledged standard of quality customer service whenever they choose to stay with us at this award-winning hotel.”
The annual Hotel Stars Awards recognise hotels and people for their outstanding performance and contribution to the business and the local community in which they operate. The winners are the best performing IHG hotels and individuals across Europe.